Calls answered day and night
Frank picks up when your office is closed. No hold music.
For affordable housing owners and developers
AI has forever changed affordable housing.
Agent Frank answers your leasing line day and night. Universal Housing lists your homes. Your team makes every decision.
Agent Frank is an AI leasing agent. He tells every caller he is an AI, helps them find a home that fits, and helps them start an application.
F
Agent Frank
Incoming call · 2:14 AM
Hi, I'm Frank, an AI leasing assistant for Maple Court. This call may be recorded. How can I help tonight?
I saw you have a two-bedroom. I work nights, can I still apply?
Absolutely. I can help you start your application right now. You can finish it and pay the fee online.
24/7
The leasing line is answered
2 languages
The renter site runs in English and Spanish
People decide
Every approval and every denial
One manager. The power of fifty.
Agent Frank takes the phone work off your community manager, so they can spend the day on residents and decisions.
An AI that says so
Frank tells every caller he is an AI and that the call may be recorded.
Applications started on the call
Frank explains eligibility, helps the caller pick a home, and starts the application. They finish and pay the fee online.
Your team decides
Frank prepares the file. A person makes every approval and every denial.
How it works
Frank answers. Universal lists. Your team decides.
01
Frank goes live on your leasing line
Callers reach an AI agent that says it is an AI, day and night.
02
Your homes are listed
Your communities appear on universalhousing.us, our renter marketplace, in English and Spanish.
03
Renters apply
Online, or started on a call with Frank. The application fee is paid online.
04
Your team decides
Frank prepares each file. A person approves or denies.
Renters delivered
Your homes, in front of renters.
Every Agent Frank community is listed on universalhousing.us. Renters search by city and bedrooms, see which homes are open, and apply from their phone.
Printed flyers and QR codes lead to the same place.
Visit universalhousing.usFeature by feature
What Frank does today, and what is next.
Live todayIn pilot with our first partnerComing next
| Feature | What happens | Status |
|---|---|---|
| Leasing and applications | Frank takes the call, explains eligibility and starts the application. The renter finishes and pays the fee online. | Live today |
| Listings and lease-up | Your communities are listed on universalhousing.us. Flyers and QR codes bring renters straight to them. | Live today |
| Availability | The leasing line is answered day and night. | Live today |
| Decisions | Frank prepares the file. A person approves or denies, every time. | Live today |
| Screening | Identity, background and credit checks run through one pipeline. Exceptions go to a person. | In pilot with our first partner |
| Maintenance requests | Residents call Frank, and he files the request for your team. | In pilot with our first partner |
| Returning callers | Frank remembers earlier calls, so nobody has to start over. | In pilot with our first partner |
| Compliance record | Key steps are written to a log that is added to and never rewritten. | In pilot with our first partner |
The record
A record of every step that matters.
Key compliance steps, such as an application captured, a screening decision, and a lease signed, are written down as they happen. Entries are added and never rewritten, so you can show what happened and when.
A tamper-evident version, where each entry is locked to the one before it, is built and being switched on.
Humans where it matters
Frank prepares. People decide.
Frank never denies an application on his own. Medical debt or a past hardship can hide a great resident, so every exception goes to a person with the full file in front of them.
Your team reviews each file in the staff console and makes the call.
Built for your programs
Affordable housing, from day one.
Agent Frank is live in tax credit (LIHTC) communities today. He works alongside the property management system you already use.
LIHTCLive today
Planned, and not live yet.
These are being built. None of them is live today, and we will say plainly when each one is.
One application for every property
Renters apply once and carry a pre-qualified profile, a Housing Passport, to every participating property. It needs a fair housing review before it launches.
Texting
Frank texts renters links and reminders.
Follow-up until the file is complete
Frank calls and emails, kindly and on time, until nothing is missing.
Co-op advertising
Participating properties pool campaigns that bring renters to universalhousing.us.
Rent payments
Residents pay by bank transfer, with reminders before the due date.
Certifications and recertifications
Frank gathers household information and guides move-in, annual and interim recertifications.
Notices
Rent increase and late notices, sent on the correct timeline.
Video move-in and move-out
A video walkthrough at each end, compared side by side, so deposit decisions rest on evidence.
Owner dashboard by voice
Ask for today's exceptions and hear the answer.
More programs
Section 8, HOME, HUD 50059 and Rural Development.
Getting started
From a demo to Frank answering your phones.
1. Book a demo
We walk through your portfolio and programs together.
2. We load your properties
Units, rent schedules and program rules.
3. Frank goes live
Your leasing line routes to Frank, and your listings go up.
4. Your team decides
Your people handle approvals, exceptions and community.
We are live with our first partner, and booking demos for the next.
Owner questions
Does Frank replace my staff?
No. Frank takes the phone work. Your team handles decisions, exceptions and residents.
Who makes the final decision on applications?
A person, always. Frank prepares the file, and your team decides.
Do residents know they are talking to an AI?
Yes. Frank says he is an AI at the start of every call, and that the call may be recorded.
Can I keep my current property management software?
Yes. Frank works alongside the system you use today.
Your next property deserves an army.
One manager, a leasing line that never closes, and a marketplace that puts your homes in front of renters.
Book a demo